Sony India — repair or replacement of led tv

Irfanqaz

from Mumbai, Maharashtra

Address:

Gaya, Bihar, 823003

Kind attn. :
Ms. Moumita ghosh,

Sony india pvt. Ltd. Branch office kolkata

Ps arcadia central, 5th floor,

Plot no. 4a, abanindra, n thakur sarani (Camac street)

Kolkata-700017 west

Ph.[protected]

I would like to bring to your attention that the led 32 inch. Tv model (Klv32r422a) of sony company, serial number[protected], which i purchased on (27.03.2014) from (Dealer offline-purchas slip attached) at rs. 25, 726.00. I have had a problem with tv display panel.

I have attached a note from the service center gaya. As per service center date 27.09.2017 led tv pannel has to be change and cost of that pannel is rs. 11, 000/- and there is only 3 months warranty on panel.

After above discussion i had launched a complaint to sony customer care ([protected]) dated, 3rd october, 2017 as well as e - mail also whose compliment no. is 42972353. After so many times phone call and reminder with mail my problem is not solved, neither received any positive reply from sony india pvt. Ltd.

I am writing this mail to you expressing the hope that you will reply as soon as possible with the possible course of action, whether you can service it or replace the tv altogether.

Thanking you,

Regards

Irfan alam

[protected]

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Sony India customer support has been notified about the posted complaint.

Nov 09, 2017

Updated by Irfanqaz Kind Attn. :
Ms. Moumita Ghosh,

Sony India Pvt. Ltd.Branch office Kolkata

PS Arcadia central, 5th floor,

Plot no. 4A, Abanindra, N Thakur Sarani (camac Street)

Kolkata-700017 West

Ph.[protected]

I would like to bring to your attention that the LED 32 INCH. TV model (KLV32R422A) of SONY company, serial number[protected], which I purchased on (27.03.2014) from (dealer offline-purchas slip attached) at Rs. 25, 726.00. I have had a problem with TV display Panel.

I have attached a note from the service center Gaya . As per service center Date 27.09.2017 LED TV Pannel has to be change and cost of that pannel is Rs. 11, 000/- and there is only 3 months warranty on Panel.

After above discussion I had launched a complaint to Sony customer care ([protected]) dated, 3rd October, 2017 as well as E- mail also whose Compliment no. is 42972353. After so many times phone call and reminder with mail my problem is not solved, neither received any positive reply from Sony India Pvt. Ltd.

I am writing this mail to you expressing the hope that you will reply as soon as possible with the possible course of action, whether you can service it or replace the TV altogether.

Thanking You,

Regards

Irfan alam

[protected]

Show more