I am rama shankar prasad, residence of plot no.56, 2nd floor, vrindavan garden, near tikona park, sahibabad, ghaziabad (U. P.)
I have purchased the sony led kdl-42w700b sr. No. 3361288 from the
Harshita electronics, shop no. 1, plot no. B-3, meelan appt.
Shalimar garden ext-2, sbd, gzb (U. P) on dated 05-june 2016 at the time of purchase i have taken the extended warranty from the bajaj allianz general insurance company limited for 2 years. The warranty is valid till 4th june 2019.
During the warranty period in jan 19, problem in display i have faced in led. The same problem was repeated in feb 2019, april, 2019 & may 2019. Details of complained no. & date i have made to bajaj, is as under :-
Date of complain complained no. Problem
19.01.2019 oc[protected] problem in display
03.02.2019 oc[protected] problem in display
21.04.2019 oc[protected] problem in display
23.05.2019 oc[protected] problem in display
Since, i have faced repeated problems in led every time the person from bajaj service center have collect the led from my home, repair, but the same problem was still happen in next 15-20 days.
In our 3rd complain, i have spoken to the concerned person at bajaj service centre "m/s digital svc india pvt. Ltd." sector-6, noda with mr. Amit ([protected]), that since this is the repeated problem i have faced in the led, please replace the parts, they have assured me that parts has been replaced and the problem has not been faced in future. But in the 23.05.2019 (Morning) the same problem was faced in the led.
On, 23.05.2019 i have lodge the complain, but the person sitting in the bajaj have cancelled our complain and the problem was not resolved.
In spite of several request to replace the parts bajaj service center they have not replaced the parts and we are facing the problem. Since the warranty period has to be expire on 04.06.2019.
Therefore, in view of the above facts you are requested to kindly look in to the matter and resolved the issues, and replace the led is possible.
Regards,
Rama shankar prasad
Plot no. 56, 2nd floor, vrindavan garden
Sahibabad, ghaziabad (U. P.)
Registered mobile no. [protected]
Alternate no. [protected]/ [protected]
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