Sony India — REPLACEMENT AND REFUND OF MONEY

Address:

Bellary, Karnataka

I have purchased SONY Xperia Z2 (model: D6502) on 26 May 2014. While charging battery display got problem with showing only vertical lines. On 20th Feb 2015 Handset given to nearby authorised Sony Service Center in Bellary( Karnataka State). As this mobile is not repairable the service center is assured to replace the handset set with new one. After 10 Days they offered me with a refurbished handset which was already repaired. When I checked handset throughly I found it is defective and back panel was got opened. Then I made them clear that am not going to accept any refurbished handset and want new one only. Since from then they just making me to run around the Service center, till the day I did not get any positive response. With this concern, I don't want any new mobile handset right now. Please refund my money back. I will handover the mobile cover box and accessories ( AS BROUGHT CONDITION) which are still unused in condition to the Bellary Sony service center. Attached: Purchased slip and Service job sheet. Regards, Mallikarjuna R Dengi. Cell: [protected]