[Resolved] Sony India — Replacement of damaged sony xperia ZR mobile

devjyotinandy

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

Hi, I have lodged a request(job id:W[protected] for replacement of my damaged sony xperia ZR mobile on 7 Jul'14. I submitted a DD of rs 11495 on 26th Jul for replacing my mobile.After calling multiple times, Sony centre(bund garden branch) updated me after 2 weeks that they donot have the chosen model for me i.e.sony xperia ZR mobile.They have not provided any timelines as in till what date the model will be provided to me.I have been calling their manager Manish for the past 3-4 days and he is just telling me that they will call me to provide update. Till today they have not called me for replacement neither they are providing any timelines.This is so stupid for a brand like sony.Today also I called them and they told he same thing that they will call me but they have not yet. I am so frustated with this issue now. Regards, Dev

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Aug 14, 2020

Complaint marked as Resolved

Sony India customer support has been notified about the posted complaint.

Aug 20, 2014

Updated by devjyotinandy Hi, looks like they have only been notified as no action has been taken till date. I have never seen such a stubborn and adamant company like sony.Truely frustrated with this brand.I tried calling manager but he is not picking up the phone these days. Sony brand is just like another thief who has taken my money but did not provided my replacement phone.

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Comments

devjyotinandy

from Mumbai, Maharashtra

Hi, looks like they have only been notified as no action has been taken till date. I have never seen such a stubborn and adamant company like sony.Truely frustrated with this brand.I tried calling manager but he is not picking up the phone these days. Sony brand is just like another thief who has taken my money but did not provided my replacement phone.