Sony India — Replacement of display on tv serial no.4315787 in model klv 32 r 402 a at madonna customer care kottayam

Vijayan Manjoor

from Ernakulam, Kerala

Address:	686603
Website:	gooogle

Sir,
I have handed over a lcd tv set serial no.4315787 in model klv 32 r 402 replacement of display on at madona customor care kottayam. They sent it to the ernakulam vytila madona customor care. They simply told that there is no parts at present and whenever the parts get then only give it back to kottayam and call them frequently.. The kottayam madona customor care crew told earlier that if the parts is not available the set itself will be replaced with usual charges, now they don't say anything about it. What a service this is?
When shall i get it back?

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Sony India customer support has been notified about the posted complaint.

Aug 18, 2016

Updated by Vijayan Manjoor I have handed over a LCD tv set serial No.4315787 in model KLV 32 R 402 replacement of display on at madona customor care kottayam. They sent it to the Ernakulam Vytila madona customor care.They simply told that there is no parts at present and whenever the parts get then only give it back to kottayam and call them frequently..The kottayam madona customor care crew told earlier that if the parts is not available the set itself will be replaced with usual charges, Now they don't say anything about it.What a service this is ?
When shall I get it back ?

Aug 18, 2016