[Resolved] Sony India — replacement of faulty Sony Vaio Laptop SVF 15212SNB,Sl No[protected]

vivek6131

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh

Sir,
I have bought Sony Vaio Notebook (SVF 15212SNB) on 06 Oct 2013 with Sl No[protected]. It is very sad to inform you that, the unit is not working satisfactory since beginning. Every month I have to complain and then it is rectified (two times operating system recovered by me through telephonic technical support by Customer Care executives and three times unit was repaired by your authorized service center Aditya info solution Lucknow including change of hard disk).
Now I want that the unit to be replaced with new one. As after going through so many cycles of rectifications by your trained engineers at authorized service center and Customer care executives it still requires rectification. So the unit given by you is fundamentally at fault. I handed over the unit to your authorized service center Aditya info solution, Lucknow on 30/06/2014 with replacement request. I am attaching the scan copy of original bill and service job sheets (4 nos.).
I am mentally harassed by this product and its frequent rectifications.
So I request you to change it with new unit immediately.

Thanks and Regards,

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Aug 14, 2020

Complaint marked as Resolved

Sony India customer support has been notified about the posted complaint.

Jul 01, 2014

Updated by vivek6131 Sir,
I have bought Sony Vaio Notebook (SVF 15212SNB) on 06 Oct 2013 with Sl No[protected]. It is very sad to inform you that, the unit is not working satisfactory since beginning. Every month I have to complain and then it is rectified (two times operating system recovered by me through telephonic technical support by Customer Care executives and three times unit was repaired by your authorized service center Aditya info solution Lucknow including change of hard disk).
Now I want that the unit to be replaced with new one. As after going through so many cycles of rectifications by your trained engineers at authorized service center and Customer care executives it still requires rectification. So the unit given by you is fundamentally at fault. I handed over the unit to your authorized service center Aditya info solution, Lucknow on 30/06/2014 with replacement request. I am attaching the scan copy of original bill and service job sheets (4 nos.).
I am mentally harassed by this product and its frequent rectifications.
So I request you to change it with new unit immediately