Sony India — Replacement of phone

Address:

East Singhbhum, Jharkhand

I gave my sony xperia z3 phone for repair to sony authorized service centre.
They told me that phone will be replaced with a new phone.
But now they are not giving me.
They are giving me a used/ old phone.
I want a newly sealed pack phone.

I submitted sony xperia z3 phone to sony authorized service centre purchased on[protected] having imei number: [protected] of which back panel was loose.

At first visit, service centre named fortune at jamshedpur assured me of replacing my phone with a new phone.

At second visit, they gave me a used product and a defective phone as replacement of which nfc function was not working having imei: [protected].

At third visit, i once again submitted the phone and they assured me of replacing it with a new product but they lied.

At fourth visit, i refused accepting the phone since they were giving me a roughly used phone and again a defective one which was full of scratch marks and the back portion of phone was loose having imei: [protected].

Now they told me that i will not receive a new phone. Fear of getting exposed of their lie in front of other customers they called me in another room and told me that i will get a second hand/ used/ old phone.

I left my phone with them and i am very much disappointed with the service provided to a customer who has spent rs. 47500 to buy the latest high-end phone available.

At fifth visit, again they repeated the same thing by giving me a used/old phone but i refused accepting it. They told me to go wherever and do whatever but they will not give me a new phone.

I have been troubled a lot by the service centre which is far away from my place.

I want a new sealed pack phone as replacement.


Thanking you,
Yours faithfully,
Pradeep kumar verma.

[protected]@gmail.com
Mob-[protected]