Sony India — replacement of tv set

Address:

600102

Hi,

I purchased a brand new sony 43 inch x7002e from sri a. N & sons sony center in chennai. I faced a problem where there many black particles inside the plasma within a month of my purchase. So i raised an complaint and service request on 01-apr-2018 (Vide id:[protected]Request id:[protected]. This was assigned to service center and a representative visited us and said that there are dust particles formed inside the plasma and it has to be repaired. I objected and questioned him how can a month old tv can get so much dust?. I dint get a proper response from him. And they took the tv for repair on 10-apr-2018 and it was delivered back on 13- april-2018.

Then on next day i was able to see many dark spots on tv still and the condition was worse with the picture quality. So i raised an new complaint (Service request:[protected] and highlighting for replacement. A service engineer visited us on 19-apr-2018 and suggested for an repair again. I denied for an repair and insisted on replacement. He replied that he will forward it to company. I dint get any response yet. I kindly request for a replacement of the tv. Two repairs within 45 days of purchase is not at all acceptable. I even have an doubt whether the sony tv which was delivered to me was an new product. I am not getting proper response from the vendor.

I have attached all the purchase documents. Kindly replace my tv.