[Resolved]  Sony India — Require Board Chaning

Oct 30, 2014

Updated by sveeru1234 Dear Sir,
I, S. Veeresh from Kakinada purchased Sony Xperia –M in March -2014 at Kakinada D2 Mobiles for Rs.12, 000/-.. It worked for 5 months in good condition and last month onwards not working properly, (i.e., Mobile getting auto switched off and Auto on. I thought that is software problem and met D2 mobiles where I purchased the mobile. D2 Mobile technicians checked and informed that they will send it to Sony servicing Centre Rajahmundry. So I agreed and handed over the piece to D2 Mobiles showroom on 16.09.2014 and they forwarded to M/s. Sony representative on 17.09.2014. I Spoke to Sony servicing centre, Rajahmundry on 18.09.2014. They told my mobile board is damaged not working for rust (no water in side but I don’t know why rust is there) I informed the Sony Servicing centre the complaint may be by manufacturing default and they agreed and informed that they will check at their end in few days as the concerned person was in auditing works of his firm. I waited few days no reply from the Sony Servicing centre. So I spoke to Sony Customer Care Centre, on 20th September, 14, and they told no complaint was lodged and asked to initially lodge a complaint. Immediately I spoked to Sony servicing centre why you have not logged complaint till now? He said he will log complaint but not done. After several reminders he logged complaint on 23rd September, 14 and given work order No.W[protected] seeking approval company approval for change of board and asked to wait for few days. Once approval comes from the company the board will be modified. After getting Work order No. from Customer Servicing centre, spoken to Sony customer care centre on 30th September, 2014 and informed that your complaint has been processed and set out time is 03rd October, 14. No response from neither Customer care Centre and Sony Servicing Centre. On 10th October, 14 I made a call to Sony Customer Care for the status, they informed to meet at Service Centre at Rajahmundry as no approval has come. So I met the Service Centre Rajahmundry on 16/10/14 and they informed to meet their Boss.
I fed up with the Service Centre, as I have given for repair on last month 16/09/2014 and today is 17/10/2014 and even after purchasing costlier phone worth Rs.12000/- no proper response from the Sony Customer Care nor from Sony Servicing Centre.
After 40 days of logging complaint responded today by service centre and told that they are preparing estimation for repair and charging around Rs.4000/-. But I am astonished by the way they are saying water has not gone into mobile and rust formed in the board earlier. And also informed it was not customer mistake but was manufacturing defect. Even though they are preparing estimation for getting it repaired after 40 days. If any defect should be intimated within a day or 2 but 40 days lapsed now informing they are preparing estimation for Rs.4000/- even which the mobile is under warranty.

So I finally I am approaching consumer court for justification.

Note:-
As I am totally fed up with the Servicing Centre and Customer care there was no alternative for me rather than approaching Consumer court for justification.
Please give feedback for the mobile status and do the needful
Thanking You
Your sincerely
Seelamdasu Veeresh
Kakinada