Sony India — screen crack

Address:

Ludhiana, Punjab

in dec 7 2014 i buy sony z ultra slim phone in march i had phone in my pocket in phone cover i was driving the car there a cal to pick when i open the case touch is not working then i restart the phone same problem then i check there is a minor crack on screen upper portion near speaker and touch is not working and the crack is getting more so i went to service centre for the problem they check all the phone they also get agree that there is no sign of any accident or breakage with the phone they only said sir we cant replace the screen its not in guarantee but i[censored] give us rs 10500 more we get ur phone exchanged and get re furnished phone from the company ...y should i have tom pay them 10500 i had also check on net its the major problem in that handset and company has repaired some handsets free of costs . so i take my phone back and want full justice ..