Sony India — Second complaint (no.[protected]

Address:

Gurgaon, Haryana

Hi, I have purchased LCD TV Model no. HX925, serial no.2420554 on 23/3/12 AMT- Rs.1, 49, 999. First complaint (no.[protected] was looged by me on 9/04/12 with an issue of sound problem. no solution was given and the issue remained unsorted. Second complaint (no.[protected] was made on 26/08/13 with an issue of horizontal line on the screen. no action has been initiated till now. It has been more than an year that there is no appropriate solution to the problem accept the end numbers of follow ups made by me at the customer care with no satisfactory replies too. This is my last mail asking for the need full to be done ASAP as mentioned below: 1. Refund the entire amount of Rs.1, 49, 999 as there is no fault of mine but the default is in SONY LED. 2. Or Get the LED replaced with the same model. and if the same set is unavailable then i see the same quality in another model 4k KD-55X9004A. If non of the above mentioned solution is given to me I will further proceed to consumer court and file a case asking for the refund of the entire amount with the interest. I will also mention that at the time of purchase dollar rate was Rs.52 but as on date it is above Rs.60. Hence I will be considering the same in my case file. I am asking for this coz there is no fault of mine only SONY is liable for this why should I bear any loss. Reply awaited ASAP. With Regards. Naresh Kumar Sharma [protected]