Sony India — Serious issues with my recently purchased Sony Xperia Z1 handset

Address:

Kolkata, West Bengal

Hi Team, I purchased Sony Xperia Z1 on 21st March and subsequently upgraded to 4.4 Kit Kat. Since then, I am facing series of issues with the handset : 1. Battery is getting drained very fast. 2. Phone is not getting charged when the phone is on. It displays message "The connected power source is not sufficient. The battery is draining faster than it is charging. Minimize your device usage while charging". Hence, I have to switch off the handset and then keep it for charging. 3. The handset is getting heated up very quickly even with moderate use. I was using Sony Xperia Z before this but never faced this level of heating issue 4. The camera application shuts down suddenly after 2-3 minutes o[censored]sage displaying that the handset is heated up and wait for it to cool down to use this application. I went to Sony Service centre yesterday i.e 24th March and raised this issue. I gave the handset to them under ticket ID [protected]. Today I collected the handset. They said that there was software issue which has been resolved. Its very unfortunate to notice that I am still facing the same issue and have seen no improvement at all. This is something which I didnt expect from such a big company like Sony. I am a loyal customer of Sony and this is my fourth handset I am using (Xperia Z1, Xperia Z, Xperia Pro, Sony Ericsson K750i). Please let me know if this issue is across all Xperia Z1 handsets after 4.4 Kit Kat update or it is handset specific issue. If it is former issue then please update when the new firmware is expected to arrive to rectify these bugs. If it is handset specific issue then kindly take necessary action to resolve my problem.