Sony India — service complaint regarding tv

Address:

Kamrup Metropolitan, Assam, 781022

Job no.:j73223703
I gave my television for repair in sony service centre guwahati. I deposited rs.2500/-when i got the estimated price. Then it was learnt that they gave the order for my display immediately after getting the money but 2 days later they called me told me that the tv could not be fixed and gave me an offer to buy a new tv at 25% discount, which is an splendid offer but as i already purchased a new tv i didn't require the new tv so i declined the offer and opted for taking back my money and product. But my main problem is the deduction of rs 118/- which is inappropriate by such a standard company. As the product could not be repaired i should have been refunded whole 2500/-which i paid. Hope steps will be taken regarding the matter