Sony India — Service engineer

Address:

Kolkata, West Bengal

Hi, This is a complaint against the service engineer for misconduct & misbehaviour. We had registered a complaint for malfunctioning of Sony LCD Model # KLV - 32BX300 SL - 24/8/04 directly at the service center of Sony India Pvt. Ltd. Service Center details: Sony India Pvt Ltd. Manjula Towers, ground floor, 32, Hazra Road, Kol - 29 Challan No. 4851 dated 3rd April 2015 The reason for complaint is : 1. The engineer reports at my residence without confirming over phone. Possibly he had called and my phone was busy the. Should not a second attempt be made? How come he lands up at my house yesterday at 4:45 in the afternoon without prior intimation? 2. His allegation was why was dust accumulated behind the LCD that was mounted. Is that a reason for the set to malfunction? Is it possible to clean the wall behind the set? On removal he asked for a cloth to clean. In spite of providing a clean duster he refused to remove the dust accumulated on the set. Seemed he was hesitant to use the duster probably was expecting we will give him an apparel to clean! On repeated request by my mother to remove the dust, your engineer argues with my mother! Raises allegation for the dust being gathered and questions her as to why is she asking him to clean? This is the kind of behaviour ? 3. Then we had a spare LCD placed on the cabinet so that viewing continues. My mother could not fix up the cable connection. So she requested the engineer to fix the wires with the set top box. Is that asking for too much? Seemed so because your engineer seemed quite annoyed! Whats happening??? This is just not acceptable. I have enclosed the challan copy. Please do take serious action against this man. This is unexpected and beyond tolerance! I have already registered a verbal complaint no.[protected] dated 4th April 2015. Please take action against this. Regards, Sonia Banerjee