Sony India — service engineer poor performance

Address:

Vadodara, Gujarat, 390016

Dear customer care executive,
I had given my sony laptop model vpceb13fg, sr no, 7000105 for checking / service cost estimation on 13/10/2017 thro' job no. J72810701 to mr. Mayur (Service engr.) today i got the call from service center for giving me the cost of repairs, it was exuberantly high. Hence i had visited the service center for collecting the laptop. I had paid the service estimation charges. But on detail checking, i found that the laptop was not opening easily due to improper assembling after checking and many screws were missing. Crack developed near hinges and it was hard to operate. Pl. See the attached photographs.
You are requested to investigate the issue further. The complain was also registred in parshwa complain book.
Navinchandra k. Patel
[protected].