Sony India — Service Issue - SONY Bravia

Address:

New Delhi, Delhi

My name is Sunil Singh Gosain and I have few concerns regarding the service provided for Sony products. I own a Sony Bravia TV mentioned in subject line. I logged a service request with Sony with ref no "25133783" on 25-Apr-2015 for a fault. As the fault was not reparable the engineer took the TV to service centre on 01-May-2015. I got a call from Sony Service Centre "Sanjeev" on 02-May-2015 and he updated me that LCD panel of the TV is faulty and need replacement and he was seeking my approval to place the order for LCD panel; he also updated that I should make 50% payment in advance before the repair work can be started. I got no request thereafter to make the payment; I tried to contact "Sanjeev" on mobile "[protected]" on 04-May-2015 to hold the repair work but no one took the call. Now today "07-May-2015" I got a call from "Sanjeev" and he updated that faulty part is replaced and I need to pay Rs 18000 for the same. I am not in a situation to pay for this replacement as i don't want faulty part to be replace. I was under impression that repair work has not started as I did not make any payment. Also as per the "Service Job Sheet" handed over to me against taking my TV to service center; it is clearly mentioned in "Repair service Terms & Conditions" point #9 that "customer will be required to deposit 100% advance, prior to the sourcing of spare part". I was under impression that service center will ask for the payment and i will update them not to repair any faulty part and return the TV in as is state. Now I need your assistance to help me to get my TV back in a state it was on 01-May-2015. I am not in a situation to pay Rs 18000 for repair.