Sony India — Service request refused for Xperia Z3C under warranty

Address:

Gurgaon, Haryana

Hello, My Ticket ID- [protected] Job No- W[protected] I purchased my handset on 17th Dec 2014. On 5th April 2015 (Approx. 4 months from purchase) my phone Screen cracked and stop responding. It is not an intentional or accidental damage, I just put phone on my desk and switch off the ac and came after 1 hr and found my phone screen cracked may be because temperature difference or other manufacturing defect, it was really shocking for me to see this. I quickly submitted my phone at Sony Authorized service center (ADVANCE ELECTRONICS, Gurgaon) on 5th April 2015, the Sony Xperia Z3 Compact is flagship, As Z3C is the most premium and expensive handset and I spent almost 50k and its just 3, 4 months old phone now Service center provided me estimate of 8800 Rs when my handset is under warranty. Hello Team Please help me in getting my phone repaired under warranty Initially on last Sunday when I submitted my phone to service center for screen damage (self cracked) and your customer care assured me of taking my case under special category and repaired it under warranty as its not an accidental or intentional (as there is not a single damage mark on phone) but today(12th April 2015) service center(Advance electronics, Gurgaon) provided me a estimate of around 8800 Rs Why i will pay 8800 more since its just 3 months I purchased this phone and paid almost 45000 rs, this is impossible for me to pay more on this phone in just 3 months and that too phone is under warranty. Today again for 3rd time I talked to your Sony customer care and after explaining my case to senior executives (Dhiraj Jhamnani) he said we need 48 hrs more to escalate your case to our Sr management and then we will get back to you and will do our best to consider your phone under warranty. Also Service center refused to provided any standby product although my phone is in warranty, I must say I'm really displeased and disgusted with the treatment I'm receiving as a customer for having trusted Sony with my money for its flagship handset Now I'm requesting a service of my Sony Z3 Compact under warranty and help me to get standby phone Regards Yogendra Solanki [protected]@yahoo.co.in