Sony India — Smartphone troubelshoot

Address:

Pune, Maharashtra

Self purchased Sony Experia E3 DS D2212 Black smartphone dtd 5.4.2015, from one of the shop located at Pune, Maharashtra .It was performing well in operations till July 2015, thenafter the device went into problem . Cause of problem as device failed to start when power button was pressed for the same . We registered a complain under ticket no [protected] dtd 7.8.15, same was tackled by Sony Service Centre in pune, Pune-411037. Service guy over there confimed that will check and let you know . They searched for the problem thereby keeping the same under their custody for nearby 2 weeks, after that they gave a call saying that device being waterlock . Reason for which water percolated nearby power button and same needs to repair on chargeable basis with approx INR 2500/-, where warranty stands void . After listening we tried telling him that device was not used in rainy weather nor there was a chance for water to pass through on the use we made.Also requested him to show us inspection report followed with photos which he was unable to produce . We expect Sony India should supports customers thereby listening to their problem correctly, what we spoke to service centre was all in vain . Request you to pls look over the matter thereby instructing service centres, location based at pune once again to take corrective action and measures over troubleshoot piece . Note : Herewith we would like to attach some documents which helps as an evidence .