Sony India — Sony 3d TV Panel replacement

Address:	110064
Website:	sonyindia

Dear sir,

I am sorry to write such a mail to a Japanese concern. I understand Japanese product are excellent and they charge premium for the product.

I had purchased a sony TV KDL32EX720 which has features of LED and 3D along with 2X 3D goggles ( which was latest at that time in 32") four years back. After one year warranty, I had extended warranty for 2 more years.

I lodged a complaint on 20-jul-16 and visit was made by Jolly electronics person on 22-jul-16.

After attending the call, engineer told me there is problem in the panel and estimated cost of replacement will be around Rs. 16000/-. which I agreed.

TV was picked from my house on 24-jul-16.

After followup with Jolly electronics, it was informed that panel is not available. after again 3-4 days, I was offered KDL32W562D which does not have 3D feature. Jolly electronics told me that SONY has stopped 3D in 32" and 43" TV will cost around 47000/-

Pl. answer the following:-

According to product liability, company must maintain part for the replacement for atleast 10 years.
How SONY can discontinue model without keeping the part for replacement.

I received a call from Mr. Gaurav(Sony office) on 08-08-16 at 3 PM. I discussed the same and I offered 2 options to him.
1. Rs. 16000(around)- SONY should compensate for additional 3D feature amount I paid+ cost of 2 Goggles at that time and give the model sony is offering
2. Take difference of 43- 32 3D TV prevailing at my purchase time + 16000(around) and ensure that new offered TV will not be discontinued.

He agreed that he will revert in 48 hours.

I am writing this mail after expiry of 48 hours.

Before replying to mail, pl answer the following questions to yourself:-
1. Is SoNY quality is so bad that it stops functioning in 4 years.
2. Is SONY service is so bad a customer is living without TV for 30 days and no hope of resolution.

Why Sony India is keen on destroying the image of SONY, a Japenese concern.

If I am not getting proper reply by 12-08-16, I will go different forums which will further spoil SONY image.

Looking forward for a suitable reply.