Sony India — Sony 40 inch led tv display panel

Address:600089

Dear sir/madam

I bought sony led tv four years back, for the cost of 64800 rs, it was working fine.
3 weeks before i had a problem with tv it showing vertical lines and discoloration.
Checked with sony service center they told it having problem with tv display unit, it cant be repaired, it should be replaced at cost of 22000 rs,
I felt shocked what can be done alternatively, they told no other option is available for this tv.
Also they suggested 90days warranty for the display unit... this is highly shocking for me...
My question is there is no value for money i have spent on this tv??
They suggested they will take this tv at cost of 3000rs
In market 22000 new tv is available, then how they are expecting we will ready to spend this much amount?

Please understand the consumer situation, we are not ready to repair with this much high cost and with 90days warranty
Finally i lost my money... i bought new tv and sold my tv out side with cost of 4500rs...
Please make model and design technology with nominal repair charge... this is highly problem for middle class...
Else you make option like exchange the tv affordable price.
Was this information helpful?
No (0)
Yes (0)
Sony India customer support has been notified about the posted complaint.
Jul 26, 2016
Radhika Walia's response
we have ordered for the first time from this side but getting such response we are feeling so upset that is this the way you treat your customers. And secondly there is no contact no. provided on the slip so that customer can easily call for any query. The no's provided ([protected] & [protected]) on collection slip are also wrong no's.
Complaint comments 

Comments

My mobile Sony m4 aqua is under water, Sony service center not accenting this handset, she answered this handset is not warranty but my mobile waranty period up to 4 month. Plz accept my Complaint and call back up...
I have odered for buy 1 get 1 sony MDR-AS200OEM stereo sport headset although i recived the delivery of both the handset but was very upset to see that one of the headset is totally damaged... i want replacement of my order now... my order no. is 13620076

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information