[Resolved] Sony India — sony bravia 49 inch led full hd - blinking red light
I have sony bravia 49 uhd 3d smart led tv-49x8500b product which was purchased by us on 14.11.2014 and since then this product has given us a series of problems.
My recent complaint number 61584076 is still not addressed. The engineer visited 4 weeks back and then i was told the part (Tuner board) would be ordered and since then i have followed up continuously with vega electronics mr mari who kept telling me that the part will come soon. 2 weeks back he told me the part will not come and i should purchase a new t. V., i am completely shocked as sony brand i didn't expect even the service center to give that kind of response. Even though the product is out of warranty and i ready to pay for the part, i am being told this part is not manufactured any more. Once they have replaced motherboard too in 2017.
I am giving you reference numbers of all previous complaints for this product and i need immediate response to this topic from you. I believe i was sold a faulty part to begin with. Every year - 2017/209/2020 i have had the same problem with this t. V.
See the complaint numbers from previous years - brand complaint id[protected], 40975485, 54989212. The tv has the same problem where the led at the base blinks for 9 times when the tv switches off. This happens every 30 minutes and we are unable to watch the tv for next 5-10 minutes since the red light keeps blinking, we then need to shut the power and switch back after 10 minutes and again the tv will go off after 30-40 minutes with blinking red light.
Even in 2017 we had the same problem - and there were numerous back and forth emails with reliance sales/ kedar bagwe/ vega electronics where a part was replaced as it was part of extended warranty at that time. My concern is the hassle i have to go through when i have purchased the product of such a nice brand and the service center / neither the sony head or call center doesn't care about the issue and has not provided a resolution to me for this faulty product!
I have seen many complaints of blinking red light for sony bravia tv and i want to file this complaint for sony to not escape this issue but resolve for all customers and keep its brand name good.
Complaint marked as Resolved Dec 17, 2020
the vendor chembur service center called me and resolved the issue by replacing the part.
[Sep 14, 2020] Sony India customer support has been notified about the posted complaint.
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