Sony India — Sony Bravia 55 inches - turned off automatically while watching tv

Hi Concerned person,

1. You claim THE sony brand is best among top brands in terms of quality and sound staying ahead with your competitors with your ads and business propaganda, then this is the onground feedback of end-users.

1. Escalation 1. three months back in terms of sound quality - i can hear loud music but dialogues are pretty low - only music is loud voice is very low.

Solution: Tech team is saying there is a issue with sound please buy speakers, after paying our hard-earned money this is the advice we receive, some how we managed thinking our fate is bad and watching tv as it is.

2. Escalation: 2 . day before yesterday while watching my TV at 2 pm in the afternoon on a sunny day without any power fluctuations and no problem with the stabilizer, it automatically turned off.

Solution: Again the same technical team from universal person comes to review stating that there is a panel problem - kindly check with sony CC or else pay 30, 000 for the new panel.

When we approach the toll number - the person who had a discussion with me stated that it's not under warranty so we can not help.

We buy sony products thinking that we don't need to bother about anything until physical or electrical damage is done from my end.

But after a span of 2 years because of sony technical problem you are asking a customer to pay 30k for the mistake which we haven't done.

If this is your branding strategy and business model with end users to upsell money with service then please help us with the necessary steps to take action.

Concerns : complaint no : ID: 3117503.

Thanks,
Effected END USER - previously loyal to Sony Brand, if we love certain products and get cheated like this we will strive hard to get our problem solved in all the possible ways.

Please do this as a case study and spread it across all the Social media platforms.

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Thanks and regards,
Kiran naik
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