| Address: | New Delhi, Delhi, 110095 |
Respected sir,
I purchased sony bravia tv in 2007. From june 2017 it showing lines on screen. I made complaint on 25 june and they sent their technician on 28 june
Who told us to submit tv on service center at laxmi nagar, delhi. They charged rs.300 for transportation. When i called service center they never respond even not lifting their landline nos. On 8 july they send a message on my no. That my tv is ok and i can pick it from the center. It was very awkward to get this message as i have charged for transportation. I again called them again and again but as usual no response. On 11 july they sent my tv back.
When i opened the tv in the night the same problem appears on the screen as my problem was not resolved by the service center.
The next day i again called and informed the company about the problem remain. Then after few days the technician come and told about the problem in mother board. I was shocked! Then how could they said ok before! I asked them for transportation but they refused by saying they have no transport facility for few days and i have to submit my tv by myself. On 21 july i make transport of rs.300 by my own and submit the tv at the service center. There they assured me if the mother board is not available then they give me benefit of exchange offer with 25% discount on my tv.
But now today (3rd august 2017) i got a call from your service center that the mother board is not available and they will not give me benefit of exchange offer as my tv is out of warranty.
There are several brands in the market at reasonable prices but i decided to trust your company as i am using your products from 25 years and ready to change the mother board for rs.11000+. I was also planning to set up sony tvs at my hotel rooms in badrinath dham, uttrakhand. But now your service center deny to give me the benefit.in this situation how could i ever think to purchase any sony products in my lifetime? What could i do?
Please look into the matter urgently or necessary steps will be taken from our side.
Job sheet: j71859996
Serial no: 6200895
Madhukar dhyani
[protected]@yahoo.com Was this information helpful? | 
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