| Address: | New Delhi, Delhi, 110007 |
I had purchased a 40' colour sony led tv klv-40r482b in nov 2014 alongwith 2 more such televisions. I am now facing the bleeding colours and distortion on the screen, the customer care (Complaint no 33761445 dt 7/8/2016) complaint was attended on 11/08/2016. The visiting engineer, mr rana told me that it is a display panel problem and needs to be changed and the cost would be around rs. 20000. After paying so much price for a brand that claims to be of best quality, within such short span o[censored]sage (Not even 2 years) makes me think what do you define as quality. When i did some research on the internet on the product i found a lot of people facing this same problem. I would request the concern authority to take immediate action on this and get the display panel replaced free of cost or replace the unit itself as 1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. 2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products. So please look into this matter as soon as possible, this is the least customers of such companies which is so expensive (Because the products are of best quality) can expect from such a big reputed organization. I had even sent an email to sonyindia. [protected]@ap. Sony.Com today but haven’t received any response as yet. Was this information helpful? | 
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