Sony India — sony bravia smart tv

Address:

Nagpur, Maharashtra, 440010

I have sony bravia smart tv, which developed some problem. We booked the complaint on 19th september 2019, with id 56040249 and the complaint was forwarded to nagpur service centre. We were told that the tv needed to be taken to the service centre. Your people took the tv on 27.09.2019, which is after more than week.
Since then, the tv is still not repaired. Our many calls to the people as well as service centre are not properly responded and we still don't know when we will get our tv back. The tv is under warranty.