Sony India — sony bravia television model: kd-65x9300d in5

Address:

Mumbai City, Maharashtra, 400025

Tv purchase date - 3rd july 2016, took delivery and installed in aug '16.

This tv was the most expensive product in its category among all the brands available in the indian market. Yet we bought it so that we don't have to worry about the product build quality and expected it to not have any issues for quite a few years. The lg tv bought by us 5 years back gave us no issues, so we thought sony would probably last at least the same period and more without any issues.

1) however, in april of 2017, the hdmi ports stopped working. Those ports were replaced then the picture quality went bad

2) the card which was the reason for the poor picture quality was changed subsequently

3) in end-july the tv just stopped showing images and only bands appear on switching on the tv. The technician took images and is yet to revert back on what next? It's being almost over two weeks without a functional tv.

4) i had my warranty extended for another two years after the first incident as i was not so comfortable with the build quality of the product, my worst fears are becoming true.

I am expecting a change of the product completely as i suspect i will keep getting issues with the product due to its poor build quality.