Sony India — Sony Camera in warranty - repair refused

vjmohite

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Sony Camera HXR -NX1 purchased from the Dealer, This Camera was purchased by me on 16th March 2015 and has a warranty of 1 Year. In the middle of one of my shoots I got an error of C-32 on my camera and it stopped functioning and I had to stall my shooting midway, as I could not record further on the camera. I than contacted the dealer and was asked to contact the Sony service Center with my bill and warranty card. The service centre informed me that the camera has stopped functioning due to water seeping into the unit. At which I have informed them and also showed them part of the shoot to convince them that there was no water around when I was shooting and hence the chance of water seeping inside the camera is practically impossible. The service center has in spite of which refused to repair my camera which was under the warranty period. Frankly I find this highly despicable that a reputed company like Sony has to resort to such low tactics to avoid repairing my camera and come with very lame and feeble excuses. I also fail to understand without any rainy season and shooting in heat under dry circumstances how water can seep into the camera. As far as I am aware my instrument is under warranty and it falls under the regulations that you repair it on an immediate basis. Hence I am requesting you to look into it on priority basis and have the necessary action taken to have this matter sorted out at the earliest. I look forward for a favourable response from your end at the earliest as I am incurring loss on a daily basis in my shooting assignments due to lack of this camera.

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vjmohite

from Mumbai, Maharashtra

Hi,

This is in reference to the above mentioned Sony Camera HXR -NX1 purchased from the Dealer Angel Foto, Address :
11 Gola Lane, Sonawala Bldg, Near Central Camera, Fort, Mumbai by me for my professional commitments.
This Camera was purchased by me on 16th March 2015 and has a warranty of 1 Year that is till : 30th May 2015.

This is to bring to your notice that in the middle of one of my shoots I got an error of C-32 on my camera and it stopped functioning and I had to stall my shooting midway, as I could not record further on the camera. I than contacted the dealer and was asked to contact the Sony service Center with my bill and warranty card on the given below address :

Sony India Pvt Ltd
002- Ground Floor
Marwah House
Krishlal Marwah Marg
Andheri East
Mumbai 400072.

The service centre informed me that the camera has stopped functioning due to water seeping into the unit. At which I have informed them and also showed them part of the shoot to convince them that there was no water around when I was shooting and hence the chance of water seeping inside the camera is practically impossible.

The service center has in spite of which refused to repair my camera which was under the warranty period. Frankly I find this highly despicable that a reputed company like Sony has to resort to such low tactics to avoid repairing my camera and come with very lame and feeble excuses. I also fail to understand without any rainy season and shooting in heat under dry circumstances how water can seep into the camera.

As far as I am aware my instrument is under warranty and it falls under the regulations that you repair it on an immediate basis. Hence I am requesting you to look into it on priority basis and have the necessary action taken to have this matter sorted out at the earliest. I look forward for a favourable response from your end at the earliest as I am incurring loss on a daily basis in my shooting assignments due to lack of this camera.

Thanking you in advance,