Sony India — Sony ear phone with cheap quality manufacturing, poor service, namesake warranty

Address: 560077

Website: SONY India

I purchased a sony ear phone (Model:mdr-ex15ap) for rs-890/- in the month of feb 2017. While purchasing the ear phone the customer service rep from (Croma store kalyan nagar) pushed for this ear phone compared to others stating this is made of better quality, had 1 year warranty, got good reviews etc etc. Little did i know that it will not last even a month. Low priced ear phones are made of better quality than this sony model:mdr-ex15ap. The wire came off within a month, 2nd month i could not hear from one side of the ear phone and now its just useless. Why was i cheated in the name of this so called sony brand which turned out to be useless. Waste of my money. When i went to customer service (Croma, kalyan nagar), all they had to tell me was it was my fault and even if the wire had to come off in a day they cannot do anything. Obviously they just want to cheat the customers by pushing such cheap quality products and then say you don't know how to use the ear phone. I have 2 more ear phones from philips and skull candy and they never had any issues even after using over an year. I will never buy any sony product in future.