Sony India — Sony experia XA/ moblie

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

Dear Sir/Mam,

It is for your kind notice that I purchased the sony expera XA hand set on 07.01.17. but this device had a problem. it was frequently stooping working with message system UI has stopped. I called the shopkeeper(Mobile House, Sector-18, Noida U.P.) regrading the problem. The shopkeeper asked me to go to the sony service center for a deo letter. I went to sony sevice centre (Ambey electronic, Wave Mall, Noida) on 11.07.17. they give me deo letter for new phone and I collect the new phone from same shop. next day the new phone had the same problem . I again went to Sony service center on 14.01.17, but executive deny to issue the deo letter. He said to me that we issue only on deo letter. If new phone will have the problem within 7 days it will be only repaired. no new phone will be given at nay cost, whether your phone's motherboard is not working. My question to company is that if you issue a person new phone which may be defective even in that case you will not issue new phone whatever the new phone problem has. it means you will issue a customer a defective phone. In this way if any new phone have the problem you will give the customer a defective phone. I purchased the new phone from shop for the cost of 15990 not on free of cost, and company give me a defective phone. I want my money back. I have 6000rs loss due to this process and I wasted my three days. If I did not get my money back. I will move to consumer court. leave a reply soon