Hi,
On 19th aug 2017, i purchased a handset (Sony g3116/xperia xa1) from sony showroom basaveshwaranagar in the name of mangala gowri rt (Sister).
Once i started using the handset, 10 to 15 days later the ring tone went on silent mode automatically, the issue was corrected after rebooting handset myself.
Again after 10 to 15 days the the same issue recurred. Now took the handset to the service center on 12th oct 2017.
They told it was software problem and updated it and delivered the handset on 13th oct 2017 (Job no. W[protected]. Till then i was without a handset.
From 13th i was using the handset, after 10 to 15 days there was some other kind of problem with the speaker that the tone (All kinds like ring tone, all kind of audio and video) was not properly audible. Again i restarted the handset and was okay only for 10 days.
Later after 10 days, the same issue occurred (21st nov 2017) i took it to the same service center. They updated the same thing as above that it was a software issue (Job no. W[protected].
Again, they updated the software and gave it to me on 25th nov 2017. Again i was without a handset for 4 days and it was very difficult for me to manage my job related and other activities with out a handset.
Now that, again, currently i am facing the same issue since 30th nov 2017 and the service center guys told that it is a software issue. This is really unbearable.
From the date i have bought the handset till date with in a span of 3 months i have already taken the handset to the service center thrice.
This is happening very frequently and i am really fed up of this set, i am not at all feeling that i have bought a new set and my fiends are making fun of me and i am really disgusted. I do not want to continue with this handset any more.
I have paid 2 installments out of 9 and would be blocking further payment of the installments and i want a full repayment of my installment along with interest.
Else, i would be lodging a case in the consumer court if my case is not addressed at the earliest.
With regards,
Ranganath swamy rt
[protected]
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