Address: | Lucknow, Uttar Pradesh |
Hello, I am Geetanjali Sharma from Lucknow, currently living in Chennai. I bought a Sony Xperia Smartphone on 29th December, 2013 in Lucknow, Uttar Pradesh through Snapdeal. Currently I am in Chennai. On 1st August, 2014 my smartphone stopped functioning properly, Therefore I approached the nearest Sony Service centre and submitted my smartphone there on 9th August. I informed the official people there that my product is under warranty and its just 7 months old phone. They told me they will repair my phone and get the motherboard changed. Having less knowledge about hardwares and softwares, I submitted my phone at the service centre. When I went back on 27th August to claim back my phone, to my utter surprise, they told me I will have to pay a sum of Rs6000. Even though I told them my phone is under warranty, they wanted the money. At last helplessly, I had to pay them 6000 rupees to get my phone back. I am attaching the invoice bill they gave me. Then, I had no option, so I gave them the money to get my phone back. Now I am here to complain about the service. Kindly, please help me and get my money returned to me. Same complaint was filed by me on 28th september, 2014 in which I gave my father's (Bhupendra Sharma) contact details, by mistake . These are my contact details- Geetanjali Sharma [protected]@gmaiil.com[protected].
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