Sony India — sony lcd tv -worst experience

Address:	Ernakulam, Kerala, 682306
Website:	web.sony-asia.com/in/contact-us

Dear Sir,
I have purchased Sony LCD TV bravia Model no : KLV32R422B in 2015.now i am facing problem in video.i called Authorized service station in kochi named Madonna Electronics and their service engineer mr.Gigin has visited my home and, after checking the complaint of the TV, he advised to replace the display screen saying its display screen is disorderd and it will take approx Rs.12000.
Being a customer I would like to raise a serious concern that Where is reliability of brand like Sony ltd? Why the display screen will get damaged in short period.if it happens so then what is the difference between Sony and another local brand.Please reply.
1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects.
2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products.
I am herewith attaching the invoice bill of the TV along with snapshot of the complaint and service check up bill. Kindly go through and do the needfull for solving my concern .

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