Sony India — sony led hd 3d tv kdl32hx750

Address: 700056

Hello,
Below is the detail of my problem.
Sony is cheating with me and their customer care centre is not reachable over phone. Sony has not replaced my led panel and offering me just 25% discount on mrp of new sony tv which is not acceptable.
Please help me in sorting out this issue and get proper justice, below is the detail mail chain

Hello,

I was suppose to get the decision from your side on this matter by yesterday as promised by your customer centre representative.

Could you please let us know you conclusion on this matter from your senior management.

Sorry to say but i was treated like a begger who was following up one sided for a quite long time.

This is the worst behaviour i am experiencing from a branded company like sony.

Shame on you.

Regards,
Sudipta

On sun 16 sep, 2018, 11:58 sudipta pathak, wrote:
Hi,

Could you please let me know what is the decision from your upper management on my issue?
It is very urgent please reply.

Regards,
Sudipta

On mon, sep 10, 2018 at 12:10 pm sudipta pathak wrote:
Hi,

As discussed over phone i was supposed to get reply on the mail below from your senior management.
I am really surprised after promising for urgent reply you are not doing anything at all.

Please let me know whether i need to go to consumer court for this issue or not?

Regards,
Sudipta

On tue, sep 4, 2018 at 10:04 am sudipta pathak wrote:
Hello,

Could you please provide me any update on the below issue?

Regards,
Sudipta

On sun 2 sep, 2018, 23:02 sudipta pathak, wrote:
Hi,

I am still waiting for the answer on the mail below, you don't have any courtesy to reply on top of your customer mail?

The big reputed company like sony is so careless about it's customer or it has lost the brand value?

Regards,
Sudipta

On sat 18 aug, 2018, 23:06 sudipta pathak, wrote:
Hello,

This offer is not at all accepted by me as normally any sony bravia tv gets sold with minimum 20% discount on mrp in any big electronics retail shop or online portal.
Offering just 5% discount on a set which was under warranty 2 years ago is like a big joke to me. I want this to be escalated to the top most level and need quick resolution on this. Please provide other alternative like
1. You can take the tv set from my house and provide me 25% of it's purchase cost in amount.

2. You can also provide me a coupon code which i can apply on the selling price from any distributor and get 25% discount on the selling price and not on the mrp
3. You can also provide me option for atleast 40% discount on the mrp.

4. Provide my 8 yrs of extended warrenty on all the parts +25% discount on mrp.

Any of these option will be reasonable to me and i need it by end of aug 2018.

Your 25% offer on mrp i can accept, if my tv's life was more than 10 years. But it was the latest technology 5 yrs ago and while selling the tv your sales person convinced me with the brand value, support and parts availability.

That has proven wrong and sony brand value which i can trust blindly, i lost that faith. I will go to consumer court if i will not get justice from your senior management. I think sony value it's product, customer first policy and its brand, so i still believe that situation will not arise and you will provide me with some offer which sounds reasonable to me.

Regards,
Sudipta pathak

On sat 18 aug, 2018, 16:39 sonycare, wrote:
Dear mr. Sudipta pathak,

Greetings from sony india. We thank you for patronizing sony products.

This is in reference to your sony bravia model kdl-32hx750 serial no. 3258862.

We received service request of your set at our authorized service center neosa electronics (P) ltd. ; gouri bari lane - kolkata vide job no. J81972063 dated[protected] with symptom – no video since a day using stb. Upon inspection of the set by our engineer, the lcd panel needs to be replaced to service the product.

Since the spare availability is limited, as an alternate option we offer you a new sony bravia tv at 75% of the set’s maximum retail price (Mrp), in exchange of your existing set.

The new set comes with normal full warranty of 1 year which can be extended to 2 more years on cost.

You may visit our website www.sony.co.in to select from the current range of our sony bravia tv & inform us so that we can proceed further accordingly.

We would request to you to let us know your decision on the above offer latest by 27th august 2018, to facilitate the exchange at the earliest.

We solicit your kind understanding in this regard.

Thanking & assuring you of our best services & support always.

Warm regards,

For sony india pvt ltd

Moumita ghosh

Customer centric division

Kolkata
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