Sony India — sony led model kdl-50w800d

Address:

560022

Dear sir,

We have purchased sony tv for rs 79, 000 because of good brand name in market. This is new tv purchased 23/06/2017 just 1 year 6 month old we have taken in instalment details attached suddenly morning when i have on tv there is vertical line in screen and night it was fine before going to bed.
I have raised the complaints to customer care on 7th january 2019 and i was told to pay rs 200 service charge for visiting house which i agreed on 9th evening around 6.40pm i received call from technician that what is the problem i told him verticle line is coming when we switch on tv he said panel is gone and if i come to your office you have to pay rs 350 service charge. Where as i was told rs 200 visiting charge technician without coming home started telling panel is gone you have to pay around 7 to 12k then i will not charge service charge.

I have taken sony tv because of brand name after paying so much money rs 79, 000 problem has come within 2 years why should i pay money when your quality is so bad and getting problem in 2 years