[Resolved] Sony India — Sony led tv 32 ..Delay in servicing

sunilvi

from Delhi, Delhi

Address:

Thiruvananthapuram, Kerala

Sir,
please refer the job no. J 4193736, against my sony LED MODEL KDL32EX720 which is under extended warranty,
20 days passed, but no progress yet. The servicing centre official says that decision is pending from delhi office side for and they ask me to lodge a complaint to your site for a solution as they yet to recieve an instruction from the higher authority for the decision of replace/servicing the product, as parts are not available at their site. sir its the time of Onam festival in kerala..and its very disappointing for the whole family without telivision at home to view programmes for past 25 day..I request you to take necessary steps to get it repaired or replaced at the earlierst. thank you sir.

yours sincerely,
sunil

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Aug 14, 2020

Complaint marked as Resolved

Sony India customer support has been notified about the posted complaint.

Sep 05, 2014

Updated by sunilvi Sir, please refer the job no. J[protected] the job no is wrongly mentioned in the previous complaint, please see that), against my sony LED MODEL KDL32EX720 which is under extended warranty, 20 days passed, but no progress yet. The servicing centre official says that decision is pending from delhi office side for and they ask me to lodge a complaint to your site for a solution as they yet to recieve an instruction from the higher authority for the decision of replace/servicing the product, as parts are not available at their site. sir its the time of Onam festival in kerala..and its very disappointing for the whole family without telivision at home to view programmes for past 25 day..I request you to take necessary steps to get it repaired or replaced at the earlierst. thank you sir. yours sincerely, sunil