Sony India — Sony Led TV KDL- 55W800D (commonly "W" Series having Tcon issue), customer are paying for the Sony mistake

I have come across a very common problem exiting in SONY LED TV W series is that of TCON. In most of the complaints it is coming within 3-4 years time. Which means Warranty period and Customer who have opted for warranty extension then that is also exhausted.

This is strategically planned defect by placing defective product parts which are creating problem around the same time line. Cost of Tcon replacement is 18000 to 20000. Such a beautifully designed game plan by Sony. All the consumer of the W series need to unit on this and demand for replacement of defected Tcon placed in all the W series. If defect has not come till now just wait for 3-4 years exactly from the date of purchase and you will have it, where suddenly your TV will start showing extra colour or lines. Get ready to pay 20000/- and then I am sure they have deployed something else to grab another 20000 for some other part so you basically start paying the cost of TV in 4-5 installment.

Then there technicians will try to put all the blame on your usuage as if this is the only or the first TV that you have purchased in your lifetime and you don't know how to take care of it.

Enough is enough, we need to unit and fight against this money grabbing business and what are we paying for. For the Sony company wrong selection of TCon.

Warm Regards,
Rach
Please connect me on my mail id : [protected]@yahoo.com (keep subject line Sony TV W Series ) leave your full details so that we can connect that take legal action.
Was this information helpful?
No (0)
Yes (4)
Sony India customer support has been notified about the posted complaint.
Jun 02, 2022
Updated by Legal2021
Waiting for reply.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information