Sony India — Sony mobile service and staff related complaint

Address:	400097
Website:	SONY

Hi Team,

Good morning,

Though there has been nothing good in my life since I bought your Sony product one month back.

This mail is with regards to an issue which i would like to bring in to your notice.

I purchased a Sony M5 Dual mobile on 11th June 2016 and a month later as, i was facing some problem with the mobile and i went to one of your authorised service center "Krish electronics, malad east Mumbai -400097" and submitted the phone on 12th july 2016. And initially told me there is some issue with motherbaord and when i again visited they said its issue with battery and no issue with motherboard And now they keep on giving me dates every time i visit the place or call them. In total i have been given 7 dates so far with promise of delivering my mobile but nothing has been done and i am still waiting for my mobile to be back and i am totally fed up with the kind of behavior they show when we go and ask for the mobile. Its gives an feel that i can't even think of going alone to a authorized center of Sony just because how they treat you and the way they talk and i dont think Sony endorse these values atleast but that's what we are getting. Surprisingly, after I got completely exhausted, at the end they gave one number of Sony representative saying that he was the area Sales manager, Goregaon. His name is ajay vishwakarma.

Now it was completely a shock for me that how a company like Sony can keep such a uncivilized person as its Sales manager. That person had no sense and did not know how to talk to a lady customer. His tone was like he is the Don of the country. He straight a way said to me that I can not give any service from my home and I don't know how much more time it will take with a very rude and high pitch. He also told in a very blunt way that I should have not chosen Sony product.And not only him few more whom all i met told me the same.

Now let me make this point very clear to Sony, that I did not choose Sony over other brands to face such humiliation publically. And nobody can tell me as to what I should choose and what not.

Only reason I chose Sony was its quality of products and after sales services. But now I don't think Sony is now providing any of this at all. After one month of buying my phone, I had to visit numerous time to Service center and each time suffered a lot mentally and physically.

So, I have already wasted my valuable time and money, took unnecessary leave from office which has made me completely sick. I request Sony to look into this matter and take adequate action as soon as possible because I do not have any phone in my hand. And from the frequent changing of reasons its quite evident that now i am not going get an genuine hardware configuration in my mobile when its being repaired from your authorized service center. So request you to deliver a new product of same configuration.

And I am not going to sit idle, and surely take this matter to Consumer court if I do not get satisfactory action taken into this case.

Details about the service center repair request:

Ticket id- [protected]
Job No.- W[protected]