Sony India — Sony one flick remote rmf-ed004

Address:	Hyderabad, Andhra Pradesh, 500091
Website:	www.sony.co.in/support/product/KDL-46W950A

I had posted the below msg on your sony support site on Feb 21, 2016. On Feb 27, 2015 I got a call from +[protected] from Sony Executive and promised to resolve the case, but till now no one had called.

As the last attempt, I am writing to you, failing this, I will be forced to approach consumer forum, Hyderabad

The following is my complaint which i had posted on Feb 21, 2015.

I am having Sony Bravia model KDL-46W950A which i bought in September 2013. According to your sony site http://www.sony.co.in/support/product/KDL-46W950A, under the tab "specifications", it was given that one flick remote model no. RMF-ED004 is compatible with the tv I have. So, I bought a one flick remote model no., RMF-ED004 on Feb 8, 2016 from your Sony Center, Secunderabad under invoice no. 2686. But when I checked, the remote was not working. I lodged a complaint with Sony service centre and a service request wast raised vide id. 30609196 on Feb 8, 2016. On Feb 10, 2016 a Sony service guy visited my home and tested the remote and said the remote was damaged and entitled for a replacement. He took the remote and on Feb 20, 2016, another service guy visited my house with a new one flick remote RMF-ED004. But the remote couldn't connect to my sony bravia model. He said he cannot help me and closed the job sheet.

Now, I demand a refund of my money Rs. 2499 spent on the one flick remote RM-ED004 which I bought after checking with your sony site but is now useless.

I am also forwarding this copy of my complaint to AP Consumer Disputes

Regards