Sony India — sony service - extremely ugly, shame on big name

Address:

Bangalore, Karnataka, 560016

Hi sony india.. I have been struggling with sony service centre, bangalore to get my tv fixed. The level of service centre is much below the sony brand name. The complaint was raised 2 weeks back on 12th jan 2018 (Req id[protected] and was assigned to sony service center, indiranagar. To my surprise there was no initiative taken by the center to coordinate and after making multiple calls, the service representative came to look into the issue and told display panel need to be replaced. He said it will take 3-4 days to get the part fixed. Again no one bothered to update for next 6 days, and on calling multiple times i was told part has arrived and they will fix it sooner. But didn't tell the exact window when they will visit my home. After couple of days, sony service agent called me post afternoon that he is coming to fix the part in an hour. As it was not coordinated well and i asked him to come next day at 12 pm which he agreed to do. Next day i kept on waiting for the service guy, called him more than 10 times. Finally he picked the call to say he can't serve today as vehicle broke down which sounded like a childish reason for service center of such a big brand. I called up the service center manager to find a way out, then manager said it will get fixed tomorrow (25-jan) at any cost. I have the recording for all the conversations. But as usual no response so far. I am extremely frustrated with such a bad service by world class brand. This is not a professional way, even local tv brands serve better. Please let me know what is the escalation mechanism.