| Address: | Thane, Maharashtra, 421301 |
I bought tv sony tv model kdl 42w900b in 2014 during diwali. I bought it from sony authorized dealer l. D. Electrovision, station road kalyan west, maharashtra.in february 2019 sound of tv stopped. So i complained to the dealer from where i bought it. They sent a technician who told my brother that there is a problem with motherboard. He suggest to replace it instead of repairing it. After a week they give tv back after repairing. My brother paid him rs.4, 500. Tv was functioning well.
In the 2nd week of this month (April). The tv screen started blinking. The picture was coming and going 7 to 8 times and then red lights was turned on near the sony logo. When we complained again then the dealer send the same technician came and took the tv and after 2 days he brought it back and he said now problem with the display panel. And it’s not available. There is a problem with this model number. There are many complaints about this model. He told my brother to buy a new tv by exchanging it and pay 42, 000 more.
Honestly speaking it’s not in our budget. My father called another family friend who is also a tv dealer. He sent a technician. When he came he said there is a problem in motherboard. We were surprised when he said he is the authorized sony tv technician. He took photos of tv and after few days he said no parts available.
I am confused now is it display panel or motherboard. If these parts are not available then i want to inform or complain against sony india, why the parts are not available when the tv is only 4 years old. Also the dealer for not sending a professional technician. Was this information helpful? | 
