| Address: | 206, MVV Estates, Opp: Kotak School, Chinawaltair Visakhapatnam- 530017, Visakhapatnam, Andhra Pradesh, 530017 |
Sony tv model kdl - 47w 800a - location: visakhapatnam
We have 47" sony tv which is not receiving power. I have contacted customer care and registered service request on 17th september.
On 18th september, the representative from authorized service center visited and informed that the problem is with the circuit board and asked for two days time to get the spare board and test for power input and also display.
Since then there is no response from authorized service center. When i have contacted, the response is that the tv is 6 years old and do not have spare board and he cannot commit by what time the tv can be rectified.
We cannot spend a lakh of rupees for every five years and some master boards are to be maintained at least for higher value tvs. The tv is six years old and not under warranty. To replace the board, the cost estimate given by the service center is rs.7500/-
Our humble request is to arrange for the spare board for testing and if the tv is working, then the service center can place order for the part for which we are ready to pay. Unless the problem is identified, we cannot spend the amount for the spare part. Already 8 days passed and no action has been taken by the service franchisee.
Please expedite.
Thanking you,
S. Kumar raja
Contact: [protected]
206, mvv estates
Opp: kotak school
Chinawaltair
Visakhapatnam - 530017
Andhra pradesh Was this information helpful? | 
My Order Id.27556
Mob. [protected]