Sony India — sony tv model led sony kdl-32 ex 520

Address:	680006
Website:	[email protected]

I had purchased a sony tv model led kdl-32ex520 on 28.3.2012 from ms. Esjee&co. Trichur (The authorized sony dealer) vide invoice no. 904339 dt.28.3.2012. The tv was in regular use ever since in my house at 145, mannuthy house, west hill, kuriachira trichur 680006, kerala. Of late ts has been showing malfunction but way of horizontal and vertical lines on the display. The complaint was registered with sony service on 4.12.2017 and the service request id 44364552 was assigned to access electronics trichur, your authorised service provider on 4.12.2017. I visited the service provider on 4.12.2017 and subsequently the service mechanic mr. Bibin was in contact with me and was told that the panel replacement is being organised by ms access electroncis and the cost would be rs.15, 000/- which i agreed. But on 3.1.2018 i was told that the replacement panel is not available and the possible option is by replacement by a new tv at the cost of the panel. But later i was told the since my tv has been purchased more than 5 years back, that option is not available and only a 25% discount on the new tv that i may select. But this is a very costly option, i will not be able to accede to this suggestion. I would request you to either replace the panel or provide a new replacemet of my tv for which i will pay only the replacement cost of the panel of rs.15, 000/-. You may kindly resolve my problem immediately. Sender jos thomas. M.