Sony India — Sony tv screen gone but not accepting in warranty

Address:	Dehradun, Uttarakhand, 248001
Website:	www.sonyindia.com

Dear sir,

You have not considered our request for warranty, it’s really very set back to us, as i have already conveyed you that no hit, damage, scratch or any kind of abnormality observed in tv off condition but you are not accepting our request, you are just believing your rep. Not customer, i am hereby again requesting you to please depute your panel expert to see our problem and prove us whether it is external damage or internal crystal discontinuity through some measurable instrument/equipment, we are confirming you again that no scratch/dent/damage is in screen, for your information that it’s not lcd it’s led tv. Very poor response from sony india.
Please see the attached details for your reference.
Awaiting your early response.

Thanks & regards
Rajesh
Sony tv byer