Sony India — sony tv serial no 2455856; model no kql 32ex52

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	SonyCare <[email protected]>

- Sony TV was giving Blurred picture . Complaint was lodged vide Job reservation no 0091015980201803032501083. Job No J80765398 .
- 16 Nos of Common Mode Choke Coils were replaced and payment amounting to Rs 1700 was made to Sony on 31/03/18 when it was delivered to us after repair.
- TV was Ok for around two and half months and started giving problems again of blurred picture.
- Complaint was lodged again and TV was taken on 02/07/18 by Sony service centre repair . vide Job Reservation :[protected],
SonyIndia=[protected]'.
- At the time of taking of TV only problem was of Picture blinking and hanging in between.
- Umpteen reminder were given to elicit response regarding what is happening to our TV.
- on 10/07/18, we received mail that there is display issue and cost of service is Rs 10559 which will include replacement of mother board.
- It is evident from above that damage of Mother board has been done during repair at your service centre.
- Also now we are not able to switch on the TV also . This is an additional damage which has been done by Sony.
- Sony being a trusted brand we will like sony to repair this free of cost as this damage of motherboard and new issue of non powering of TV has occurred in premises of Sony.
- If motherboard was damaged then how come earlier repair has been done.