Sony India — sony vaio Moel No. SVE15113ENB laptop complaint by Pradeep from Ghaziabad

Address:

Ghaziabad, Uttar Pradesh

To, The Customer care Griveance cell Sony Vaio Laptop care Sir, Subject :- Sony vaio laptop Model No.SVE15113ENB, Sl.No.[protected] Complaint -reg. With due regards, I would like to submit the following facts for your perusal and necessary action please. These are – 1. I had purchased Sony Vaio laptop from Lapie Shopie, Nehru Place, New Delhi vide Invoice No.1313 dated 18/08/2013. 2. After few months, I visit to Sony Authorized Service Centre, 94 G.T.Road, Chaudhry ‘more, Ghaziabad regarding problem of heating and hanging. Got examined by the Engineers, he booked my laptop for servicing. 3. After some days, I feel the problem was not completely resolve, the system retain the same problem. I visit again the centre and request for rectify the problem of heating & hanging. 4. During servicing, he format my laptop and installed Window also change my keypad of the system. When I ask him what he has done during the servicing, he informed the problem was occuring due to keypad.Therefore, he replace my keypad with new one and informed he has done this job without inforimg because the system was under guarantee. 5. The period of guarantee has been over. I was very upset due to this type of working of Authorized centre and don’t want to visit again Sony centre in future, but unfortunate, my original window has been corrupt, due to this I visit the centre on 31/7/14 and make complaint to recover the window and resolve the problem of heating and hanging. 6. At Sony Centre, after examination, he booked my laptop under Job No. J41686674 for servicing, heating, hanging & recovery to be install. 7. On job side, he had format my system and recover window. I paid him an amount of Rs.1124/- for this job. I received back my laptop and reached at home. 8. At home, I thoroughly check the system and found some keys of my system was not working properly. Next day, I visit the Sony centre and request him for resolve the said problems also informed him on booting the system is displaying booting message which was not displayed at earlier, message is reproduced as below : “ Choose an operating system to start or press tab to select a tool. (use the arrow keys to highlight your choice, then press enter) Window 7 To specify an advanced option for this choice, press F8. Tools: windows memory diagnostic Enter=choice Tab=menu Esc = cancel” But he denied my request and informed your system need to replace the keypad. If you want, I can book your system for replacing the keypad. I ignore his speak and back to home. 9. Here, I am very much surprised and angry about the quality of the laptop and work performance of the Engg. Of the Sony Authorised centre. I want to ask what I do ? Is there any problem in Hardware or software keypad or any other problem or the system is of poor quality ? 10. I request to your goodself please do the needful in my matter as per Rule & Regulation, if possible please replace my system with new one as the system was not good in performance from a starting day. Dated: 22th Aug 2014 Yours sincerely, (Pradeep Kumar) 409/III, Kamla Nehru Nagar Ghaziabad. (M) [protected]