Sony India — Sony Vaip Laptop Model PCG-41216w

Address:

Mumbai City, Maharashtra

I had purchased a Laptop Sony Vaio, Model PCG-41216w of S series being the product of Sony Company. I had spent huge amount of Rs.56, 000 on the above mentioned system just for the personal use on trusted the brand value of the product and also recommended the same to relatives and friends. My laptop screen started blinking and afterwards there was no display on the screen and same was reported to your service centre. I had approached nearest Sony authorised service centre, Service Centre inspected the system and then said client has to leave the laptop for window installation. Thereafter I left the laptop to the service centre. After two days I received the call from the service centre that mother board needs to be change which will cost Rs. 18460/- and this is an initial inspection and cost may go up further if there is more defects. Service centre asked for advance before starting the work and did not guarantee that the laptop will work for sure as I have to bear more expense in case if it doesn’t work and further said that I have to bear the cost of mother board if it works out or not. The act of the mechanic/staff of service centre shows the inability or lack of knowledge of the mechanic/staff of the service centre . I was having so much confidence and trust on the brand being of Sony Company and trusted on the act of the service centre as well being service centre of the Sony Company. Now from the above act and conduct I am facing hardship and harassment.