Sony India — Sony worst service

Address:

Chennai, Tamil Nadu

HI, I bought a sony xperia M on Dec 27th 2014, after two months i have faced problem in battery standby, when i visited the chennai sony Service in tambaram, they checked my mobile and given feedback that the problem in Phone, not in battery, immediately i shocked, how come the new phone got problem within two months without any liquid damage, after i had a discussion with Sony staffs, they have confirmed that the phone is getting heat because of that the battery is not providing the correct backup, also they confirmed to return back after solving the problem on monday 16/03/2015, but when i asked them today (16/03/2015) over phone about delivery they are trying to avoid to speak with me and replying that they will give back on this week (date not yet confirmed) and the reason they are given is very silly ( Parts are not available), how these things are happening in a sony, I am using this brand for more than 6 years. really i am totally disappointed / Not satisfied Note: Also i spoke to Mr. Karthick ( Service manager) and he is also not given the correct delivery date, his mobile number is [protected] After a regular follow up they given the phone to me on 17th March 2015 but still the problem, not yet solved and again i spoke to Mr. Karthick (service manager) he told me that i need to come again to service center to do a recheck of my phone, i asked him if the same problem i faced again what the action you will take ? He replied casually, if the same problem occurs again and again, you need to come to sony service center to rectify the problem, , i never expect this kind of reply from Service manager, very worst service by sony. Need a permanent solution, can anyone take action or give me your reply to take up this issue legally. Regards Arun Ganesh