[Resolved]  Sony India — Sony Xperia C handset replacement

Address:

Bangalore, Karnataka

Hello, I have purchased a Sony Xperia C ( C2305) Mobile on 12th Jan 2014 from Sangeetha Showroom located at Kormangala and when using the mobile found that the cell phone had the defect in camera clarity when I compared with other Sony Xperia C. I visited the Sangeetha showroom on 18th Jan (7PM Evening) and was directed to the Vigneshwar Services ( authorized sony service center) located at #659, Ground Floor, 17th D Main, OPP to kormangala club, 6th Block, Bangalore- 650095. I had went to the Vigneshwar service center on 20th Jan 2014 and raised the ticket for the defect as concerned person in the center updated the mobile software whereas it still did not resolve the issue of the camera after my review. Per the concerned person they would be doing the repairing and return the mobile, whereas on asking the center to replace the mobile as the issue had not solved even on the software update, Mr. Ravi Kumar as Service Manager (Vigneshwar service) said that it cannot be replaced as it had crossed 7 days from the date of purchase. I would completely disagree to this as my date of purchase was 12th Jan 2014 and I had gone to the Sangeetha Showroom on 18th Jan wherein I had still had not completed my 7 days of purchase and went to Vigneshwar Services on 20th Jan 2014 the Monday considering 19th Jan 2014 was Sunday and the center was closed which can also be seen in the below screen capture from google which clearly states that Vigneshwar Services is closed on Sunday so how can my 7th day be Sunday. Also as per the policies of Sony and below link I can see that the policies of return are 7 working days which would remove 19th Jan being Sunday and 14th Jan being a public holiday on occasion of Makar Sakranti / Id-E-Milad which also ben seen in the screen captures below. Sony Return policies https://shop.sony-europe.com/catalog/52/529397F803A14340E10080002BC29BDF.htm#17_...⇄ I have sent this email to Sony multiple times but there is no response. I request your immediate action on this to resolve this issue. Thank you, Shwetha S