[Resolved]  Sony India — “SONY XPERIA M DUAL SIM PURPLE”, MODEL NO. C2004, IMEI NO. [protected].

Address:

Agra, Uttar Pradesh

Dear Sir, I have purchased the aforesaid “Sony Xperia M Dual Sim Purple” on 21/11/2013 (Invoice enclosed). Later on, in the month of June 2014, I have experienced the following problems: 1. Mic (Mic stops working). 2. Speaker (Speaker sound becomes noisy). 3. Power Button Problem. For the aforesaid problems with my handset I had visited your Sony Authorised Service Center named “Ankur Care Center”, Church Road, Civil Lines, Agra (Uttar Pradesh) on 19th June 2014 (Copy of Job Sheet dtd. 19/06/2014 enclosed) & I was told the problems will we rectified by upgrading the software of handset, so I got it upgraded by them. But after using the handset for some time I again observed that the problems were not yet rectified. As a result I again visited the aforesaid Service Center & informed them about the problem & my previous visit regarding the same problems. This time also they kept my phone (Copy of Job Sheet dtd. 06/09/2014 enclosed) & told me the problems will be rectified this time. After 8 days they called me & gave me the handset assuring me that the problems are solved. But again the same problem is being repeated. Now, I would also like to inform you that both the times no standby handset was issued to me for the time being. Also, its not possible to surrender the handset again & again. Hence, I would request you to kindly replace my handset as early as possible. Kindly acknowledge the receipt of this email. An early action shall be highly appreciated. Thanking you, Yours faithfully, AMIT CHAK Add: 34/202P/1A, New Awadi, Latoorpura, Deori Road, Agra – 282001 (U.P.) Mob: +91 [protected], [protected] e-mail: amit.[protected]@yahoo.com