Sony India — Sony Xperia M4 Aqua Poor Customer Support

Address:

Mumbai City, Maharashtra

I purchased Sony Xperia M4 Aqua on 17th June 2015. Within a month Flash light of the phone stopped working & photos were not getting saved. I called the Sony Xperia Contact Center, Service Request: 1-[protected] on 5th July 2015. I was asked to perform software repair mysel[censored]sing PC companion software. I was sent an email with set of instructions to be performed stating that at the service center, they shall perform the same instructions. This absolutely didn't work and was mere waste of my time as the problem persist. I then took the phone to service ceneter (S. G Infotech, Borivali West) on 7th August 2015. (Ticket ID: [protected]). On 17th August 2015 I received an sms to collect my handset. However, on 18th August to my surprise I was offered another handset as a replacement which was looking refurbished as compared to my new brand mobile. While I refused to accept it, manager intervened and assured me a replacement of mobile. He explained me that he shall right to Sony about this and get the replacement at the earliest which won't take more than 10 days. There was yet another surprise for me, after 5 days, ie. on 22nd August 2015 while I called S. G Infotech, I was told I shall get sms as soon as the mobile arrives, surprisingly, I got an sms that new ticket has been on 22nd August 2015 against the old one. (new Ticket ID:[protected]!! Which is apparrent that they had absolutely forgotten about my mobile replacement. It's been more than a month that I am struggling to get the customer support to resolve the issue with my mobile. Hence, I shall never recommend Sony product to anyone due to such pathetic customer service experience post sales of the product.